DELIVERY AND SHIPPING

DELIVERY

Delivery times vary depending on your location. Due to the nature of our product, each product is manufactured based on customer specifications and as a result orders will only be sent out when we finished production. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.
You agree not to hold us liable for any delay or failure to deliver products or otherwise perform any obligation as specified in terms if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.

You will receive an email after your order has been sent containing the order confirmation.

Items must be signed for as they cannot be left unattended. If nobody is there to sign for the order, our delivery partner may return the product to our store or drop it at the nearest post office. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter a wrong address, we are not obliged to re-send the order to the correct address at our expense.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with our delivery partners to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item until we receive a signed letter from our delivery partner stating so. Replacement items will be dispatched according to our discretion. Shipping charges will be paid for by the customer.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

SHIPPING

Customers must pay for the cost of shipping products to them. Because all our products are manufactured based on customer’s specification, it may take up to few days before the item is ready. All our products are handmade, customer-specific and thoroughly tested for quality before shipping.

After shipping, you will receive an email after your order has been sent containing the order confirmation. You will be provided with our delivery partner tracking code through which you can monitor the progress of your package in transit.